Frequently asked questions
Everything people ask before a first live sale, plus the shipping and packing questions that come up after one. If yours is not here, the contact form reaches Suzy directly.
How does a Whatnot live actually work?
You join the show at the start time, watch items come up one at a time, and bid on anything you like. Everything is described out loud and on camera before bidding opens, so you get to see any flaw before you commit. Wins from the same show are combined into one shipment.
Do I have to buy during a live, or can I buy anytime?
Either. The live sales are the fun part, but there is buy-it-now stock on eBay and Vinted all week — and plenty of what is listed there never goes near a live.
What time are the live sales?
Most weeks there is a show on Thursday evening, Eastern time. The next one is always shown on the live sales page and on the home page, and following @luckyducksresale on Whatnot means you get a notification when a show starts.
Do you ship outside the US?
Not at the moment. Everything ships within the US, and glass gets double-boxed as standard.
How is glassware packed?
Double-boxed: wrapped, boxed, cushioned, then boxed again with space on every side. Lids travel separately from their bases. The full version is on the shipping and returns page.
Something arrived damaged. What now?
Report it through the platform you bought on, with photos of the item and of the box and packing as it arrived — that second photo is what makes a claim go through. Then send a note through the contact form and Suzy will chase it from her side too.
Can I ask you to look out for something?
Please do. Half of what gets brought home is because somebody mentioned it in a live chat or sent a message. Patterns, makers, colours, a shape you remember from a grandparent's kitchen — anything helps.
Do you buy collections?
Sometimes, depending on what it is and where it is. Send a few photos and a rough idea of the size of it through the contact form.
Can you tell me what my piece is worth?
Not really, and anyone who gives you a confident number from a photograph is guessing. The guides will help you identify what you have, and looking at completed sales rather than active listings will tell you what people are actually paying.
Is everything vintage?
Most of it. Where something is a later reissue or a reproduction it is described as one — that is the whole point of the identification guides.
How do I know a piece is authentic?
Attributions are given in good faith and flaws are always named. Where a maker is uncertain the listing says “unmarked, probably…” rather than guessing confidently.
Where else can I follow along?
Instagram and TikTok get the finds as they come in, Facebook gets the live reminders, and the links page has every channel in one place.
Still wondering about something?
Ask away — questions about a specific piece are genuinely welcome, and so is “can you look out for…”